Rubbish Removal Earls Court Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Earls Court provides waste collection and related services to residential and commercial customers within our service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Company means Rubbish Removal Earls Court, the provider of waste collection and disposal services.
Customer means any individual, business, or organisation that books or receives services from the Company.
Services means any rubbish removal, waste collection, clearance, loading, transportation, or related service provided by the Company.
Waste means any materials, items, rubbish, refuse, or debris that the Customer requests the Company to collect and remove, excluding any prohibited items described in these Terms and Conditions.
Site means the property, premises, or location from which the Company is requested to collect the Waste.
2. Scope of Services
The Company provides waste collection and rubbish removal services, including but not limited to household clearances, office clearances, garden waste removal, bulky waste removal, and general rubbish removal within our operational area. The specific service to be provided will be agreed with the Customer at the time of booking.
The Company reserves the right to refuse to collect certain items, including but not limited to hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, gas bottles, flammable or explosive materials, and any other items that the Company reasonably considers unsafe, illegal, or inappropriate to handle.
The Customer is responsible for ensuring that any Waste presented for collection is suitable for transport under applicable waste regulations and has been accurately described to the Company.
3. Booking Process
Customers may request a booking for Services by telephone, email, or other communication methods made available by the Company. When making a booking, the Customer must provide accurate information, including the type and approximate volume of Waste, the Site address, access details, timing requirements, and any other relevant information requested by the Company.
Any quotation provided prior to Site attendance is based on the information supplied by the Customer. The Company reserves the right to revise the quotation if, on arrival at the Site, the Waste differs in type, volume, weight, or access difficulty from that described by the Customer, or if additional services are requested.
A booking is only confirmed when the Company has accepted the Customer’s request and provided confirmation, which may be given verbally or in writing. The Company may decline a booking at its discretion.
4. Access and Customer Obligations
The Customer must ensure that the Company has safe, adequate, and lawful access to the Site at the agreed time of collection. This includes arranging any necessary permissions, parking arrangements, and entry approvals in advance.
The Customer must ensure that the Waste to be collected is clearly separated from items that are not to be removed and that it is presented in a manner that is safe for the Company’s staff to handle. The Customer is responsible for informing the Company of any potential hazards, restricted access, or special circumstances at the Site.
If the Company is unable to carry out the Services due to inadequate access, unsafe working conditions, or the Customer’s failure to comply with these obligations, the Company may cancel or postpone the visit and may charge a call-out or cancellation fee as described in these Terms and Conditions.
5. Pricing and Quotations
Prices for Services are generally based on the volume and type of Waste, the labour required, access conditions, and disposal costs. The Company may provide estimated prices or indicative price ranges before attending the Site.
Any quotation is an estimate and not a fixed price unless expressly stated in writing by the Company. Final charges will be confirmed on Site once the Waste has been assessed. If the Customer does not agree to any revised price, the Company reserves the right not to proceed with the Service and may charge a reasonable attendance fee to cover costs incurred.
All prices are quoted in pounds sterling and, where applicable, will be subject to any relevant taxes or charges that may apply from time to time.
6. Payments
Unless otherwise agreed in writing, payment is due on completion of the Services at the Site. The Customer must make payment in full by an accepted payment method, which may include cash, card payment, or bank transfer, as specified by the Company.
For commercial Customers or account customers, different payment terms may be agreed in writing. Where credit terms are granted, invoices shall be payable within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in collecting overdue payments.
The Company may refuse to remove Waste or may withhold any completion documentation until payment has been received in full.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by providing reasonable notice to the Company. The amount of notice required for cancellation or amendment may vary depending on the nature of the booking and will be communicated at the time of booking.
If the Customer cancels a booking with insufficient notice, or if the Company attends the Site but is unable to carry out the Services due to circumstances within the Customer’s control, the Company may charge a cancellation fee or call-out charge to cover administration, staffing, and travel costs.
Where the Company needs to cancel or reschedule a booking due to reasons beyond its reasonable control, such as vehicle breakdown, severe weather, staff illness, or safety concerns, it will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss resulting from such rescheduling or cancellation, except as stated in these Terms and Conditions.
8. Waste Handling and Regulations
The Company operates in accordance with applicable waste management legislation and regulations, including requirements relating to the transport, transfer, and disposal of waste. The Company will take reasonable steps to ensure that Waste collected is transported and disposed of at authorised facilities and, where possible, that materials are reused or recycled.
The Customer confirms that they are the owner of the Waste or have the authority of the owner to arrange for its removal. The Customer agrees not to present any hazardous or prohibited materials for collection unless expressly agreed with the Company in advance and in compliance with relevant regulations.
Once the Waste has been loaded onto the Company’s vehicle, it becomes the property of the Company, and the Customer relinquishes any claim to it, subject to any applicable laws governing waste ownership and responsibility.
9. Customer Representations and Warranties
The Customer represents and warrants that all information provided to the Company is complete and accurate, that the Waste is as described, and that there are no hidden or undisclosed hazardous materials within the Waste.
The Customer further warrants that access to the Site is lawful, that they have authority to grant access to the Company, and that the provision of the Services will not breach any lease, tenancy, building rules, or other contractual or legal obligations.
10. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any indirect, consequential, or economic losses, including loss of profit, business interruption, or loss of opportunity, arising from or in connection with the provision of the Services.
The Company’s liability for direct loss or damage to property caused by its negligence shall, in any event, be limited to the amount paid or payable by the Customer for the specific Service during which the loss or damage occurred, except where liability cannot be limited by law.
The Customer is responsible for protecting any items or areas of the Site that might reasonably be at risk during the clearance or removal process, such as delicate surfaces, fixtures, or pathways. While the Company will take reasonable care when moving Waste through the Site, it cannot be responsible for minor cosmetic damage that is reasonably incidental to the nature of the Services.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be limited or excluded under applicable law.
11. Insurance
The Company will maintain appropriate public liability insurance and, where applicable, employer’s liability insurance in respect of the Services provided. Details of insurance cover can be made available to the Customer upon reasonable request.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible to allow the matter to be investigated and, where appropriate, rectified. The Customer should provide details of the issue, the date of service, and any supporting information.
The Company will aim to respond to complaints promptly and to resolve disputes in a fair and reasonable manner. Where a dispute cannot be resolved directly between the parties, either party may pursue any remedies available to them under applicable law.
13. Events Beyond Our Control
The Company shall not be held liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control. Such events may include, but are not limited to, extreme weather conditions, accidents, road closures, breakdowns, strikes, labour disputes, public emergencies, or acts of government or regulatory authorities.
14. Data Protection and Privacy
The Company may collect and process personal data relating to the Customer as necessary to provide the Services, manage bookings, handle payments, and administer its business. Such personal data will be handled in accordance with applicable data protection laws and used only for legitimate business purposes.
The Customer is responsible for ensuring that any personal data they provide is accurate and up to date. The Company may retain records of bookings and transactions for a reasonable period in accordance with legal and regulatory requirements.
15. Intellectual Property
All content, branding, and materials associated with the Company, including any advertising, documentation, and website content, are owned or licensed by the Company. The Customer may not copy, reproduce, or use such materials without the Company’s prior written consent, other than as necessary for the use of the Services.
16. Variations to These Terms
The Company reserves the right to update or vary these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Customer and will apply to bookings made after that date. The version of the Terms and Conditions in force at the time of booking shall apply to that booking.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation or agreement provided by the Company in relation to a particular booking, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.
19. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the provision of the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the Services provided by the Company.
20. Contact Details
Customers may contact the Company using the contact details provided on its service literature or through the communication channels used at the time of booking. The Company may update its contact details from time to time, and it is the Customer’s responsibility to ensure they use the current details when getting in touch.
